BlueMart loves Loscam’s help in turning Thailand ‘cashless’

BlueMart loves Loscam’s help in turning Thailand ‘cashless’, we asked them why.

There is a ‘cashless’ revolution globally and no less in South-East Asia where Loscam has a significant presence. Companies in this region are constantly evolving to offer new experience and convenience in the digital and internet age to its people, including the next level in retail vending convenience. In Thailand, this revolution is in full force and ‘cashless society’ is a big buzzword, and people are hungry for it. The roll out of new technologies and equipment to meet the digital age has also required the very best supporting logistics solutions.
Leading ecommerce service provider and valued Loscam customer BlueMart is playing a pivotal part in this revolution, with the installation of their cashless vending machines across major tourist catchment areas and retail sites throughout the country.

We spoke to BlueMart Managing Director, Mr. Varapong Watcharaphongphaithoon about the logistical challenges they face & how Loscam is helping. 

Mr. Varapong told us, “One of the essential parts of BlueMart’s business is logistics management, in fact we firmly believe that logistics is comprehensively key to great customer service. When we achieve the ability to easily make our products available, to more and more customers, this is a crucial milestone, because this availability of our commodity has a direct positive effect on its value. With Loscam’s high quality and efficient logistics management, we get superb assistance in delivering products to end users in good time with low cost.”

Can you tell us about the servicing required for individual machines & the logistics involved? 

“There is a lot of service requirements, and a lot of logistics behind the scenes”, Mr. Varapong confirmed. “Getting from one machine to the next in order to restock, retrieve money and make routine repairs requires crucial logistics in terms of route planning. Plus we need rock solid IT systems, robust operation of our offline team management, and strategic procedures across warehouses and fleet systems.”

Why did BlueMart choose to rent pallets & why rent them from Loscam?

“We preferred to rent rather than buy pallets in order to leave us free to focus on our core business, which is making life easier for our end users, connecting them to the future via payment technology. With good logistics management, renting gives us less headaches with tangible cost reduction and profit maximisation. Loscam is clearly the right pooling partner to help us achieve these objectives, as they share the same customer-centric goals as us, namely a determined dedication to consistently strive for high-quality, efficient, innovative and environmentally sustainable returnable packaging solutions throughout our supply chain.”

In your opinion, how does Loscam’s products, solutions & service stand us apart?

“Loscam provides a wide range of products, and is committed to maintaining very close communications with their customers on pallet control and management. Also, Loscam’s customer service teams recommend intelligent pallet use and maintenance, which in turn delivers the best possible benefits to us. They give us super quick feedback, with truly efficient solutions, which is a ‘lifeline’ for our own logistics philosophy.”

Our partnership has a very successful past. How can we help you move forward in future?

“There is no doubt that this partnership with Loscam has fulfilled our purpose of enhancing quality of service to our clients. We feel thankful to be a Loscam partner, hand in hand with a world leading name in the provision of supply chain pooling and returnable packaging solutions.”
Looking to the future, Mr. Varapong concluded: “Our group’s core objective moving forward is the expansion of our business operations throughout Thailand and the South East Asia region, with rapid growth on a bigger scale to ensure we stay ahead in penetration of related markets, we are very confident that Loscam remains the perfect partner in this mission.”